Call center agent series 3 volumes in one customer service training series customer service training institute on amazoncom free shipping on qualifying offers call center agents are a critical part of many companies operations and customer service departments but agent rarelyget the training they need to understand how call centers work and what their purpose is. Are your employees consistently delivering service that reflects your brand promise view this brief video to see how sivox training works during a simulated in bound customer service call for . With the 4 hands on fun and highly effective training programs you get an amazing great value packed with skill practice tips and techniques to provide a complete training solution for call center agents or anyone who provides sales service over the phone. Call center agent training the a agent confidence and professionalism for call center employees course outcomes this course for call center agents will review the ins and outs of good telephone etiquette and telephone communication suggest strategies for building rapport with callers and setting the tone for a positive call. This call center training course will help call center agents learn to make the most of their telephone based work including understanding the best ways to listen and be heard each phone interaction has elements of sales and customer service skills which we will explore in detail throughout this energizing and practical three day workshop
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