Get this from a library wake up your call center how to be a better call center agent rosanne dausilio. Exceptional skills for call center agents wake up your call center how to be a better call center agent by rosanne dausilio softcover 113 pages 1998 5995. A step by step process for setting up a call center that really drives customer success and retains customers how to setup a call center that drives customer success and an agent in your call center picks it up this is already a point in your companys favor since it shows willingness and readiness on your part to provide . 7 things great call center managers do every day for coaching and development and to essentially guide them to success conduct a 5 minute round up meeting every day and get your agents pumped fonolos leading customer service blog covers the latest news trends and best practices in the customer service customer experience call . Advanced call center software is key to call center management because it allows agents and supervisors to leverage robust functionality in their pursuit of customer loyalty call center features such as call monitoring recording whispering and barging facilitate effective coaching
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